Attending a show at the theatre is an exciting experience – one you will never forget. This is your mini guide on what to expect from your first visit.
Planning and organising your visit
How do I get there?
Once you have booked your ticket, take a look at the venue’s website for instructions on how to find it. Most theatres will include information on public transport and parking in their Plan Your Visit section.
What time should I arrive?
The time on your ticket is the start time of the performance. We recommend you arrive at least 30 minutes before so that you have time to find your seat, use the cloakroom or toilets, purchase a programme or get a drink for the theatre bar.
What if I have access needs?
If you have accessibility needs there will be a page on the theatre’s website with information on getting around the building, where you might find accessible toilets and lifts. There will also be information about assisted performances such as BSL interpretation, audio description, touch tours, relaxed performances and captioning.
Most theatres also have a phone number you can ring to speak to a member of the box office team who will be happy to assist you.
How long is a performance?
Most theatres give an indication of the running time their website (on the page about the show, where you booked your tickets). Check this before you travel to the theatre so you can plan your route home.
What do I do if I arrive late?
Most theatres have a latecomers’ policy. This can vary depending on the show. Usually, the front of house manager will let you into the auditorium at a suitable point when it will be least disturbing to other audience members. You may find that you are not in your booked seat, but you will be able to move during the interval.
What do I wear?
You should wear whatever you feel comfortable in, there is no expectation to dress a certain way. We recommend that you wear something you feel comfortable sitting down in for a couple of hours.
Arriving at the theatre
Do I need to buy a programme?
Buying a programme isn’t essential. However, if you would like to buy one, the theatre ushers will be selling them around the building. Our programmes always contain a summary of the plot to help you follow the story as well as background information on the performers, behind the scenes insight into how the production was created and photos of the show. They make a lovely souvenir!
Can I take photos or film with my phone?
Unless otherwise stated, filming and photography of any kind, including using a phone, is strictly prohibited. We will ask everyone to turn their phones off before the start of the performance as the light from the phone can be distracting to other audience members.
When do I take my seat, and how do I find it?
The auditorium doors usually open 30 minutes before the start time. We recommend you give yourself a good 10 minutes to find your seat, get comfortable and flick through your programme.
The area of the theatre you are sitting in is written on your ticket along with your seat number. The stalls are the lowest level with circles then balconies above. If you are in any doubt, ask a member of theatre staff and they will be happy to guide you to the right place.
What happens after I take my seat?
When the performance is ready to begin, the ushers will close the auditorium doors and the lights will dim. The curtains will open to reveal the dancers and the performance will start. Now you can sit back, relax and enjoy the show!
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