Vacancy: Receptionist (Casual)

Job Description

Key Duties

• Meet and greet all visitors in a professional, warm and courteous manner as first point of contact, and deal with queries efficiently.
• Answer the telephone, screen and direct calls for Northern Ballet and Phoenix Dance Theatre. Take and relay messages and provide information to callers.
• General administrative support including: looking after the visitor’s book and issuing security fobs/passes, tidy and maintain the reception area, ensure knowledge of staff movements in and out of each organisation and receive mail and deliveries.
• Sell tickets for events in the Stanley & Audrey Burton Theatre on the computerised box office system, and provide information to patrons by telephone and in person.
• Give basic information and direct enquiries about external room hires to the Events team and provide appropriate support to room hires and events.
• Capture the data required to sustain, develop and increase audiences for the Stanley & Audrey Burton Theatre programme of events, conferences and studio hires.
• Process payments for Academy of Northern Ballet classes and ticket sales and merchandise.
• Adhere to all financial procedures.
• Generate sales for Northern Ballet by promoting forthcoming activities and initiatives as opportunities arise.
• Undertake any duties reasonable required of the Reception team as well as other relevant admin tasks.

Essential Skills/Experience

• Experience in reception/administration
• Good communication skills
• Friendly and approachable
• Confident IT user, especially Outlook, Excel and Word
• Able to follow systems and procedures

Desirable Skills/Experience

• Experience operating box office systems and making sales
• Handling financial transactions
• An interest in ballet or other theatre/culture